General Terms and Conditions of Sale
The project donations made on almustafatrust.org are paid directly by Al Mustafa Welfare Trust International Ltd, almustafatrust.org has its registered office in United Kingdom at 110 High Street, TW3 1NA, HOUNSLOW, London, United Kingdom, company registration number 05581896. Al-Mustafa Welfare Trust International Ltd ® is exempt from tax on most forms of income and capital gains as we have charitable status.
If you need any assistance, please contact our Customer Services Manager who will advise on project donations, donation cancellations & refunds on almustafatrust.org, as well as and other general information on the services provided by almustafatrust.org. You can contact Al-Mustafa Welfare Trust® by e-mail ([email protected]) or by phone: +44(0)208 569 6444.
1. Our Business Policy
1.1 Al-Mustafa Welfare Trust International Ltd offers projects and appeals that users can donate on almustafatrust.org and its e-commerce business services are available exclusively to its end users, i.e. the “Donors”.
1.2 “Donors” shall mean any individual who is acting for purposes on helping making financial donations to one or more of our humanitarian projects to help people who are less fortunate, disabled, orphan or suffering from civil war or global disaster etc. If you are not a Donor, please do not make a donation on almustafatrust.org.
1.3 almustafatrust.org reserves the right not to process orders received from users who are not “Donors” and any other order which does not comply with Al-Mustafa Welfare Trust International ® Ltd business policy.
1.4 These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of donation orders relating to projects or appeals on almustafatrust.org between the users of almustafatrust.org and Al-Mustafa Welfare Trust International ® Ltd.
1.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of projects or appeals performed by third parties that are on almustafatrust.org through links, banners or other hypertext links. Under no circumstances shall Al-Mustafa Welfare Trust International ® Ltd be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of almustafatrust.org and third parties.
2. How to Execute a Contract with Al-Mustafa Welfare Trust International ® Ltd
2.1 To place an order for the purchase of one or more products on almustafatrust.org, you must add the products to the shopping basket then go to checkout to complete the order by following the relevant instructions.
2.2 The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each project donation ordered and the relevant donation price, the type of payment that you may use in order to purchase each project donation and references to the terms and conditions for cancelling project or appeal donations.
2.3 An order shall be deemed submitted when Al-Mustafa Welfare Trust International ® Ltd receives your project order form electronically and the order information has been verified as correct.
2.4 Before submitting your order form for the purchase of project donations, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Account.
2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.
2.7 The submission of orders to Al-Mustafa Welfare Trust International ® Ltd must be in English.
2.8 After your order form has been submitted, Al-Mustafa Welfare Trust International ® Ltd will process your order.
2.9 Al-Mustafa Welfare Trust International ® Ltd may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the projects are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that Al-Mustafa Welfare Trust International ® Ltd has not carried out your purchase order specifying the reasons thereof. If the projects or appeals displayed on almustafatrust.org are no longer available at the time of your last access or once Al-Mustafa Welfare Trust® Ltd has received your order form, Al-Mustafa Welfare Trust International ® Ltd shall inform you of the unavailability of the projects or appeals within thirty (30) days from the day after Al-Mustafa Welfare Trust International ® Ltd has received your order.
If the order form has been sent and the price has been paid for projects or appeals that are no longer available, Al-Mustafa Welfare Trust International ® Ltd will refund the amount paid for those donated items.
2.10 By submitting an order form to Al-Mustafa Welfare Trust International ® Ltd, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with Al-Mustafa Welfare Trust International ® Ltd. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on almustafatrust.org.
2.12 Upon submission of an order form, Al-Mustafa Welfare Trust International ® Ltd shall send you a donation purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the project or appeal main characteristics, detailed information on your donated amount, terms of payment and cancellation policy).
3. Guarantees and Project or Appeals Price Indication
3.1 On almustafatrust.org, we offer humanitarian projects and appeals products for donation purposes. These products are carried out by Al-Mustafa Welfare Trust International ® Ltd directly as well as its sister company in Pakistan, Al-Mustafa Welfare Society® and third party NGO’s around the third world. Our work is fully audited on Charity Commission website and we adhere to strict and stringent control.
3.2 Al-Mustafa Welfare Trust International ® Ltd does not offer fake appeals or projects. We provide evidence of all our projects and appeals that we collect donations for on our website.
3.3 The main characteristics of projects and appeals are shown on almustafatrust.org on each product page. The product images used are for illustrative purposes on almustafatrust.org but the project details and price are accurate.
3.4 Project or Appeal Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price before sending the relevant order form.
4.1 Payment of the project or appeals prices must be made by using one of the procedures indicated on the order form.
4.2 In case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to PayPal. Such credit card details are not stored almustafatrust.org. If we need to issue a refund we will do it directly on PayPal where your payment amount will be shown but none of your credit card details are accessible. In the case of returns, we adhere to in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for your donation order will be charged to your current account when the we receive your online donations.
5. Customer Care
5.1 For any information requests Al-Mustafa Welfare Trust International ® Ltd can be contacted via e-mail at [email protected] or by phone: +44(0)208 569 6444. For further information, go to the contact us page.
6. Donation Rights and the Cooling-Off Period
6.1 If you are a Donor, you may cancel your contract with Al-Mustafa Welfare Trust International® Ltd in relation to project or appeals donations purchased from almustafatrust.org, without any penalty and without specifying the reason, by notifying Al-Mustafa Welfare Trust International ® Ltd in writing within seven (7) working days, beginning with the day after you completed the donation. In this case you will receive a full refund of the price of the project or appeals donation in accordance with this Clause 6.
7. Refund Procedures
7.1 If the recipient of the project or appeal donation indicated in the order form is different from the individual who made the payment for such a donation, the amount paid shall be refunded by Al-Mustafa Welfare Trust International ® Ltd to the individual who made the payment.
7.2 We will usually refund any money received from you using the same method originally used by you to pay for the purchase.
7.3 Al-Mustafa Welfare Trust International ® Ltd will refund the price of the project or appeals donation in accordance with the applicable time frame as specified in clauses above. Al-Mustafa Welfare Trust International ® Ltd shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example:
a) delay caused by credit card/debit card companies refund policies;
b) payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card;
8.2 You are advised to read, if you haven’t already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of almustafatrust.org.
9. Governing Law
9.1 These General Terms and Conditions of Sale are governed by United Kingdom law and in particular by Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations) on certain aspects related to e-commerce.
10. Amendments and updates
10.1 The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on almustafatrust.org.
11. Partner Charity Policy
11.1 Our trustees are legally responsible for all projects awarded by the Charity to partners and have policy in place to ensure compliance with the Trustees legal duties and regulations issued by the Charity Commission for England and Wales, Her Majesty’s Revenue and Customs (HMRC), regulators in other jurisdictions, key institutional partners and donors to ensure that we follow a comprehensive end to end process of accountability and transparency relating to its use of funds. We hold a duty to undertake an assessment of all potential partners, ensure project proposals and agreements are in place, documenting end use of funds and monitoring the correct use of funds and project outputs. We approach this through ensuring partner Credibility, Scrutiny and Oversight.
We carry out appropriate checks on all potential or current partners to reduce the risk of fund mismanagement, ensure the partner is capable of delivering the specific project or projects and assure the funds provided are protected and used in the correct way for the intended purpose. Checks may include some or all of the following:
- Whether the organisation is genuine, reliable and competent to carry out the activity being funded
- Whether the organisation is culturally suitable for The Charity to work with and fund and whether there is a strategic ‘mission fit’ or match between the partnering organisation’s aims and The Charity’s purposes and interests
- Steps to monitor, check and confirm that the funds granted have been properly used in line with intended purposes
- Steps to check any exposure to risks such as fraud, financial crime, extremism or terrorism have been identified and managed. We ensure that directors, trustees, officers, employees and volunteers are not, and nor do they appear on, any list of individuals or organisations identified as associated with terrorism or designated by the United States Government Office of Foreign Assets Control (OFAC), the United Nations Security Council’s Sanctions Committee (UNSCSC), the European Union, the United Kingdom.
- That In all circumstances awarding a grant will always be in the best interests of The Charity
- Its governance and constitutional form
- The full scope of its operations and any conflicts with The Charity’s purposes, activities, funding or other interests
- The organisations ability to demonstrate its delivery capacity and that it applies and is compliant with sector standards, norms and best practices or is working towards the relevant standards
- Where the organisation is partnered with another UK registered charity, the UK partner is preferred to further satisfy due diligence requirements.
We will undertake specific partner or project related risk assessments. As part of the process, once all checks have been made, we will review all data available and make an informed decision to proceed with a partnership or a specific project through the partner, with assessment being based on all evidence to hand. In some instances, additional documentation or assurances may be requested before a final decision is made, including possible due diligence checks on downstream delivery partners, if it is believed these steps reduce risk and increase assurance.
12. Safeguarding Children Policy
12.1 This policy applies to all staff, including senior managers and the board of trustees, paid staff, volunteers and sessional workers, agency staff, students or anyone working on behalf of Al Mustafa Welfare Trust
The purpose of this policy is:
• to protect children and young people who receive The Charity's services. This includes the children of adults who use our services
• to provide staff and volunteers with the overarching principles that guide our approach to safeguarding
Al Mustafa Welfare Trust believes that a child or young person should never experience abuse of any kind. We have a responsibility to promote the welfare of all children and young people and to keep them safe. We are committed to practice in a way that protects them.
Please download full policy below.